Returns & Exchanges

For assistance with a return, exchange, or a problem with an item, please contact OSPREY FASHION before sending merchandise back.

Requesting a return or exchange

Email us with your order number, the item name, the reason for your request, and whether you would prefer a return or exchange. We will confirm the applicable eligibility requirements, any time limits, the return address, and the next steps for your order. Please request this information before purchase if a particular return condition is important to you.

Item condition

Keep items in the condition in which you received them, together with any tags, packaging, and proof of purchase, while your request is being reviewed. Please do not send a return to the company contact address without confirmed instructions.

Damaged, faulty, or incorrect items

Contact us promptly if an item arrives damaged, appears faulty, or differs from your order. Include clear photographs and a description of the problem. We will review the information and explain the available resolution. This policy does not limit rights that cannot be excluded under applicable consumer law.

Shipping costs and refunds

Any return shipping responsibility, deductions, refund method, or exchange availability will be explained when your request is reviewed. Do not arrange a paid return shipment until you have received instructions. Refund timing may depend on inspection and the original payment provider’s processing time.

Exchanges

Exchange availability depends on stock and the circumstances of the request. We cannot reserve or guarantee a replacement item until an exchange has been confirmed.

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